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MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Business Development Representative (Member Experience Specialist), you'll play a pivotal role in conducting product demonstrations in the epic system and other applications OCHIN supports. You will need to have a good understanding of clinical practices in the acute and/or non-acute industry. Offer a compassionate listening skills that will help to design the experience with the patient and provider in mind.

Essential Duties

• Conduct engaging and informative demonstrations for potential new members, highlighting key features and advantages.
• Utilize your medical background to tailor demonstrations to individuals' needs, especially those with acute and non-acute healthcare experience.
• Build and nurture relationships with prospective members, addressing inquiries and providing a seamless onboarding experience.
• Collaborate with cross-functional teams to ensure a comprehensive understanding of our offerings and updates.
• Stay abreast of industry trends and competitor offerings to enhance our demonstration strategies continuously.
• Assist in responding to RFI/RFP opportunities as applicable.
• Identify any gaps in service between what OCHIN currently provides and what a new potential member may need, including providing process diagrams, gap analysis, and active investigation into the ability to implement a solution that meets their needs and the collaborative as a whole. Provide both technical, resource and cost analysis in analyzing the potential solution.
• Provide active reporting and content management to ensure that all OCHIN employees have access to new member information. This is accomplished through active and daily use of Salesforce, completing and posting new member information and questionnaires, meeting with operations and project management teams, and providing consistent financial updates to Finance.
• Maintain a strong knowledge of OCHIN’s products and services by engaging in active trainings, user group meetings, and informal engagement with subject matter experts.
• Partner with Marketing in creating and maintaining marketing collateral, webinars, presentations and website information.
• Ensure that all potential new members are listened to using active listening techniques and a consultative approach.
• Create a high value, partnering experience by following through with agreed upon information and deliverables.
• Understand the products and services to the level that they can be presented accurately and satisfactorily.
• Other duties as assigned.

Requirements:

• Minimum of 2 years of experience with Health Care including electronic health records, billing/claims systems, or other applicable products/services.
• Strong ability to quickly learn new healthcare IT products and services, ability to identify and create key business processes, and be able to demonstrate how to identify gaps in functionality and client need
• Demonstrated ability to work as a strong and positive and engaged team member
• Exceptional organizational, attention to detail, and time management skills
• Demonstrated ability of maintaining confidential and proprietary information; setting professional boundaries as needed
• Ability be self-directed and motivated
• Strong problem solving, collaboration, and customer service skills
• Ability to grasp issues quickly and work on the right things at the right time
• Ability to develop professional relationships employees and management
• Must have a basic understanding of Epic EHR practice management products.
• Experience with acute and/or inpatient services preferred.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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