Get The Yulys App

Ref ID: 04838-0012606611

Classification: Business Analyst

Compensation: $42.00 to $47.00 hourly
 

Are you a proficient problem-solver that creates action plans based on business needs? This Business Analyst will work with multiple business units to elicit, document, and analyze business and technical needs. Exceptional communication skills and a proven ability to communicate technical and business requirements are keys to success in this Business Analyst role!

*Mainly Remote. Must go onsite once a month*

 Perform complex voucher reporting for various sales channels.

* Regularly create batches of vouchers for numerous programs.

* Ensure that certification vouchers are maintained regularly and properly to ensure optimum customer satisfaction and data accuracy, including deactivation extension re-issuance.

* Successfully troubleshoot time-sensitive certification issues.

* Own all certification-related tools and processes, including documenting requirements and enhancements to optimize operational efficiency and testing and validating any changes.

* Own the end-to-end process for Bulk Certification, which includes all transactional pieces of the sales operations process, including Contract creation, Order activation, Voucher Distribution, as well as Customer Support, and Reporting.

* Own all operational tasks related to certification programs, including but not limited to scheduling resourcing coupon creation and maintenance instructor enablement and support documentation virtual session creation and customer support, e.g. Certification Days.

* Work across multiple systems and teams to carry out tasks.

MINIMUM REQUIREMENTS:

* Exceptional levels of critical thinking, problem-solving, planning and organizing decision-making, adaptability, communication influencing, and persuasion

* Excellent written/verbal communication skills

* Fluency in Google Workspace and Microsoft Office Excel, in particular

* Ability to follow processes and procedures and make decisions promptly

* Ability to create clear and meaningful process documents and slide decks

* Must have a can-do attitude and be a fast-learner

* Bachelors Degree

* Must be willing and able to work outside of timezone to accommodate regional counterparts

PREFERRED REQUIREMENTS:

* Prior operational or administrative experience a plus

* Prior project planning and management process optimization

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. [ Link removed ] - Click here to apply to Business Analyst - V and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit [ Link removed ] - Click here to apply to Business Analyst - V for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

Find your favorite job now by visiting our jobs page