Bank Account Customer Service Job in | Yulys
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Job Title: Bank Account Customer Service

Company Name: Discover Financial Services
Salary: USD 17.00
-
USD 18.00
Job Industry: Investment Banking
Job Type: Full time
WorkPlace Type: remote
Location: Delaware, United States
Required Candidates: 1 Candidates
Job Description:

We offer 100% remote, combo, or on site - it’s your choice!

 

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

 

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

 

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

 

Job Description:

 

We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!

 

Our next classes start in September of 2023.

 

We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

 

  • 8:30 AM & 2:30 PM EST (OH, DE, PA, NJ & MD)
  • 6:30 AM & 12:30 AM MDT (UT)
  • 5:30 AM & 11:30 AM MST (AZ)

 

Note: Shifts are Monday-Friday with weekend as assigned.

 

What You’ll Do

 

  • Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.
  • These routine customer service inquiries require the use of standard screens, scripts and procedures.
  • Navigates a computerized system for responding and/or troubleshooting to customer questions.
  • Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
  • If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
  • We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

 

How You’ll Do It

 

  • Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
  • Utilizes empathy and effective communication skills when responding to customer inquiries
  • Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
  • Leverages 2 standard screens, verbatim scripts and procedures
  • Builds the Discover Financial brand by providing industry-leading care and innovative solutions

 

Qualifications You’ll Need

 

The Basics

 

  • Be reliable! We need you here to take care of our customers. Be committed to working your schedule.
  • We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.
  • Be resilient! You will need to be confident and have the ability to cope with rejection.
  • Positive energy, competitive drive, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.
  • We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.

 

Bonus Points If You Have

 

  • 1+ years of experience in related field
  • #INDDFS

 

#ZRDFS

 

#Remote

 

#BI-Remote

 

A credit screening may be required for some roles within Discover Home Lending.

 

Compensation:

 

The base pay for this position generally ranges between $17.00 to $18.59. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

 

Benefits:

 

We also offer a range of benefits and programs based on eligibility. These benefits include:

 

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

 

Learn more at MyDiscoverBenefits.com.

 

What are you waiting for? Apply today!

 

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

 

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

 

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