Missouri Farm Bureau Insurance | Claims Department

Do you have an eye for detail, strong automotive knowledge, and the ability to confidently guide customers through the claims process? Missouri Farm Bureau Insurance is looking for an Auto Field Appraiser to join our Claims team.

In this role, you will combine technical expertise with sound judgment and exceptional customer service as you investigate, evaluate, appraise, negotiate, and settle automobile and specialty vehicle claims. From inspecting damaged vehicles in the field to working with customers and repair facilities, you will play an important role in helping our policyholders get back on the road.

Depending on experience and qualifications, candidates may be considered at the Auto Field Appraiser, Intermediate Auto Field Appraiser, or Senior Auto Field Appraiser level.

About Missouri Farm Bureau Insurance

Missouri Farm Bureau Insurance has been serving Missourians for generations. We are committed to protecting what matters most to our members while providing the personal service and trusted relationships that set us apart.

When you join Missouri Farm Bureau Insurance, you become part of an organization rooted in service, community, integrity, and a commitment to doing what is right for our customers and one another.

What You’ll Do

• As an Auto Field Appraiser, you will manage automobile and specialty vehicle claims from investigation through resolution. You will:
• Conduct thorough field inspections and appraisals of automobiles and specialty vehicles
• Evaluate coverage, investigate losses, gather documentation, and assist with liability determinations
• Prepare accurate repair estimates and determine the value of covered damages
• Negotiate claim settlements with insureds, claimants, repair facilities, and other involved parties
• Adjudicate claims within assigned authority while following applicable laws, regulations, and company guidelines
• Maintain accurate reserves and clear, timely claim file documentation
• Inspect and evaluate repair facilities participating in the company’s Automobile Repair Network Program
• Review and prepare subrogation demands and pursue recovery when appropriate
• Coordinate salvage quotes, vehicle pickup, ownership documentation, and recovery of salvage proceeds
• Assist with storm and catastrophe claims, including drive through estimating operations when needed
• Conduct scene inspections to assist with liability investigations
• Stay current on vehicle technology, repair methods, estimating practices, and automotive industry trends
• Provide excellent service to policyholders, claimants, repair facilities, vendors, and internal partners
• Assist with training and other Claims Department responsibilities as needed

What You Bring

• You are someone who can balance technical expertise with customer service and sound decision making. You are comfortable working independently in the field while remaining connected to a larger Claims team.
• Successful candidates will bring:
• Strong knowledge of automobile repair techniques and estimating practices
• The ability to inspect vehicle damage and develop accurate repair estimates
• Strong investigative, analytical, and problem solving skills
• Effective negotiation and decision making abilities
• Excellent verbal and written communication skills
• Strong organization, prioritization, and time management skills
• The ability to communicate professionally with customers, body shops, vendors, and coworkers
• Confidence working independently and making decisions within established authority
• A commitment to continuous learning as automotive technology and repair practices evolve
• A calm, professional, and customer focused approach, including during challenging claim situations

Requirements to Succeed

Auto Field Appraiser

Bachelor’s degree required. Additional related work experience may be substituted on a year for year basis for the formal education requirement. Knowledge and experience in the automobile industry is preferred.

Intermediate Auto Field Appraiser

Bachelor’s degree required, with related work experience eligible to substitute on a year for year basis, plus three years of experience estimating and appraising automobile physical damage and completion of the Associates in Claims Core Courses.

Four years of automobile physical damage estimating and appraisal experience, preferably involving insurance claims, may substitute for the AIC Core Courses requirement.

Senior Auto Field Appraiser

Bachelor’s degree required, with related work experience eligible to substitute on a year for year basis, plus six years of experience estimating and appraising automobile physical damage and completion of the AIC designation.

Eight years of automobile physical damage estimating and appraisal experience, preferably involving insurance claims, may substitute for the AIC designation requirement.

Candidates must also:

• Maintain a valid Missouri driver’s license
• Be able to travel, including overnight stays for extended periods when business needs require
• Be comfortable using claims related software, computers, and standard office technology
• Possess or develop knowledge of applicable Missouri insurance laws and regulations
• Be able to perform the physical requirements associated with inspecting vehicles and damaged property, with reasonable accommodation when applicable

Why Join Us?

At Missouri Farm Bureau Insurance, you will find more than a job. You will have the opportunity to build a career with an organization that values service, professional growth, teamwork, and the communities we serve.

Our employees enjoy a comprehensive benefits package and the opportunity to work for an organization with a long standing commitment to Missouri families and communities.

You will also join a Claims team where your judgment, expertise, and ability to take care of customers make a meaningful difference every day.

Ready to Put Your Expertise to Work?

If you are an experienced automotive professional who enjoys solving problems, working independently, and helping people navigate the unexpected, we would like to hear from you.

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