General Information

Location:

US-AZ - Phoenix

Position Type:

Full Time

Virtual Eligible:

Yes

Job Category:

Student Services

Ref #:

7450

Description and Requirements

At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide. Are you looking for a rewarding and fulfilling position that offers challenging work and the opportunity to make a significant impact while collaborating with a team of fun, innovative individuals? Would you prefer to work with an organization that positively contributes to the world? If so, we would love to hear from you!

Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused.

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

An Assistive Technology (AT) Specialist coordinates services provided to accommodated students related to educational technology and curricular accessibility needs. An individual meets directly with students to assess their needs regarding technology and digital accessibility use, consulting on AT options that may mitigate the impact of the student’s disability. An individual reviews courses for students with known sensory disabilities to ensure that curricular content is accessible, coordinating the provision of reasonable alternatives as needed. An individual consults with faculty and staff, particularly with colleagues in the Student Accommodations Office, regarding curricular accessibility and AT use.

What You’ll Do

1. Oversee the acquisition and provision of accommodations including alternatively formatted materials, modifications, and communication services including live transcription and/or interpreting services. Serve as the department’s liaison to the University’s Technical Assistance Center (TAC).

2. Provide an overview of assistive technology (AT) to accommodated students, including a discussion of the common uses and benefits for those students who do not currently use AT, making recommendations and suggestions as needed regarding AT adoption. Provide guidance to students who do utilize AT regarding how tools may interact with technology in use at the University, providing coaching and instruction as needed.

3. Maintain current knowledge of AT principles, tool development and best practices to advise department leadership on the AT program at the University and make recommendations for improvement.

4. Provide updates and guidance for Student Accommodations Office (SAO) staff on developments in assistive technology tools, coordinating trainings and writing knowledge-base articles as needed.

5. Conduct reviews of classroom for accommodated students with sensory disabilities to ensure accessibility concerns are addressed proactively. Works with faculty on access concerns in the curriculum and partners with the College for alternatives, when necessary.

6. Responsible for direct work with students. Assist faculty and SAO specialists to implement accommodations and accessibility guidance.

7. Participate in the development and implementation of University policies regarding accessibility standards and benchmarks.

8. Perform other duties as required or apparent.

NOTE: The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.

Supervisory Responsibilities

None

MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:

1. Bachelor's degree in education, psychology, educational technology, instructional design or related field

1. Two or more years of progressively responsible experience with accommodation determination and/or ADA compliance

ADDITIONAL QUALIFICATIONS:

1. Effectively communicate in multiple ways with an emphasis on phone call support. Strong phone etiquette, strong written skills, and ability to resolve concerns during a single support call.

1. Proven ability to manage multiple tasks, schedules, and documents efficiently, with minimal supervision.

1. Office skills and software programs related to Office 365, customer relationship, multimedia tools, navigating websites, and new tools needed for accessibility.

1. Familiarity with most commonly used assistive technology programs. Ability to evaluate course content using assistive technology and accepted accessibility principles, following up with detailed feedback for development teams on adjustments needed to ensure maximum accessibility

1. Excellent oral, written, and interpersonal communication skills to effectively interact with students and campus and corporate personnel and deliver controversial or sensitive information.

1. A thorough knowledge of disability services, federal, state, and local laws and regulations related to the civil rights of students in higher education and current and accepted accessibly standards. Experience with adult learning and online learning in higher education. Ability to explain the standards to internal staff with varying levels of technical expertise

1. Proven commitment to customer service.

1. Strong problem-solving skills with an ability to quickly identify issues and find effective solutions.

1. Experience in the evaluation and remediation of content in conformance with the Web Content Accessibility Guidelines (WCAG)

University of Phoenix is an Equal Opportunity employer.

If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.

Pay Range

The annual pay range for this position is $49,000 (minimum), $71,700 (midpoint), and $94,400 (maximum).*

1. Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. Compensation above the midpoint is generally associated with experienced, long-tenured employees who have demonstrated sustained performance and expertise in the role.

Your work is critical to helping adult learners achieve their dreams, and we’re committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational and work-life balance goals.

Full-time employees are eligible for:

1. Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
2. Competitive 401(k) employer match;
3. Substantial tuition discount for you and eligible dependents; and,
4. A generous time off package, including paid vacation, sick time and company holidays.*

Application Deadline is 04/28/2026.

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