Careerscape is recruiting on behalf of our client, a growing technology-forward organization, for a full-time, Remote AI Chatbot Support Assistant. This is a great entry point into the fast-moving world of conversational AI, where you will help shape how customers experience automated support every day.

Day to day, you will monitor chatbot conversations, spot where the bot falls short, and help improve its answers while stepping in to assist customers when needed. You will thrive here if you are curious, a clear written communicator, comfortable with new software, and excited to learn how AI and human support work together.

COMPENSATION

The salary range for this role is $45,000 - $68,000 per year, based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

Monitor live and past chatbot conversations to ensure accurate, helpful responses

Identify gaps, errors, and unclear answers in chatbot replies and document them

Update and maintain chatbot knowledge base articles, FAQs, and response scripts

Test new chatbot flows and features and report bugs or unexpected behavior

Escalate complex or sensitive customer issues to the appropriate human support team

Step in to assist customers via chat or email when the chatbot cannot resolve an issue

Tag and categorize conversations to help identify trends and training opportunities

Collaborate with product, support, and AI teams to recommend improvements

Track basic metrics such as resolution rate, customer satisfaction, and escalation volume

Requirements

High school diploma or equivalent required; associate or bachelor's degree preferred

Six months or more of customer service, support, or related experience (internships count)

Excellent written communication skills with strong grammar and attention to detail

Comfort learning new software and working with chat or help desk tools

Basic understanding of or interest in AI chatbots and large language models

Strong problem-solving skills and a customer-first mindset

Ability to work independently and manage time in a remote environment

Reliable high-speed internet and a quiet home workspace

Benefits

Medical, dental, and vision insurance

401(k) retirement plan with company match

Paid time off and paid holidays

100% remote work with flexible home-office setup

Home office or technology stipend

Paid training and AI skills development

Clear career path into AI operations, conversation design, or support leadership

Employee wellness and mental health resources

ABOUT CAREERSCAPE

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.

APPLICATION NOTICE

Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.

Careerscape may also contact you regarding future opportunities that align with your qualifications.

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.

FOR EMPLOYERS

Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.

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