We are looking for an extremely organized and detail-oriented Operations Manager to serve as the backbone of our digital agency. You will bridge the gap between our clients, our internal team, and the financial health of the business.

This is a hybrid role requiring a unique mix of skills: you must be polished enough to manage client relationships, organized enough to manage complex projects, and diligent enough to handle payroll and invoicing with zero errors.

Key Responsibilities:

Client Operations (Onboarding & Offboarding):

1. Lead the new client onboarding process, ensuring all meeting notes, files, and information are clearly organized for handoff.
2. Serve as a primary point of contact for client relations, ensuring high retention and satisfaction.
3. Manage client offboarding to ensure a professional transition at the end of engagements.

Financial Management:

1. Invoicing & AR: Generate and send invoices; proactively follow up on outstanding accounts receivable to ensure on-time payment.
2. Payroll: Process team payroll and contractor payments accurately and on schedule.

Project Management:

1. Oversee day-to-day project workflows to ensure the delivery team hits all deadlines.
2. Maintain the project management software to keep the agency organized.

Admin & HR:

1. Handle internal administrative tasks to free up the Founder’s time.
2. Assist with Human Resources functions, including team documentation and basic compliance.

The Ideal Candidate:

1. Industry Experience: You have prior experience working in Digital Marketing. You understand digital marketing practices and the pace of agency life.
2. Project Management: You have experience managing workflows and using PM tools. You are naturally the most organized person in the room.
3. Attention to Detail: You do not let small things slip through the cracks—whether it’s a typo in an email or a missing line item on an invoice.
4. Versatility: You are comfortable wearing multiple hats, switching quickly between "Client Mode" (polite, warm) and "Finance Mode" (detail-oriented, firm).

Requirements:

1. 2+ years of relevant experience in Marketing
2. 2+ years of relevant experience in Operations, Account Management, or Project Management.
3. Strong written and verbal communication skills.
4. Tech-savvy and able to learn new software quickly.

Why Tamarind?

1. Be part of a positive, collaborative, and supportive team.
2. Opportunities for professional development, growth, and career advancement.
3. Work with high-caliber clients and industry leaders.
4. Enjoy a flexible, remote-first work environment.

Benefits

1. Health Insurance
2. Remote work
3. PTO and professional development opportunities
4. Bonuses for outstanding performance

Ready to join an awesome team? Apply now to join us!

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