Redfin is redefining real estate in the consumer's favor by combining our own technology and agents to create a service that’s better, faster, and costs less. As a Redfinnian, you'll make a difference in one of life’s most important events—buying or selling a home. Our hiring standards are high, yet our culture is humble. We’ve got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us!

As an Account Manager for Digital Ads & Monetization, you will play a critical role in delivering successful campaigns and nurturing a growing customer base. You’ll take ownership of the post-sales client experience, working closely with Sales and Ad Ops to enable a seamless transition from sale to execution. Your focus will be on ensuring campaigns are executed flawlessly, exceed performance expectations, and ultimately lead to renewal opportunities. Your ability to manage client relationships, optimize campaigns, and deliver insights will directly contribute to our team's success.

The Role

1. Be the primary contact for clients post-sale, building strong relationships and ensuring an exceptional experience that exceeds client expectations.
2. Collaborate closely with Sales to ensure a seamless transition, keeping Account Executives informed on key issues and metrics and involving them in upsell and new business opportunities.
3. Participate as needed in pre-sales meetings and processes for complex campaigns, offering strategic insights to enhance media planning.
4. Partner with Ad Ops to oversee campaign launch and delivery, ensuring on-time, on-budget execution that meets or exceeds performance goals.
5. Analyze campaign data, providing actionable insights that drive performance improvements and align with client objectives.
6. Create wrap-up reports that highlight noteworthy trends, meaningful results, and key client metrics with recommendations for future campaigns.
7. Drive client renewals and identify upsell opportunities by demonstrating the value and success of campaigns.
8. Keep clients informed throughout the campaign with regular updates and performance reports, proactively identifying and promptly addressing any issues.
9. Maintain comprehensive records of client interactions and account history in Salesforce
10. Actively seek out ways to enhance client satisfaction and operational efficiency.

About You

1. 4+ years of experience in account management or client services in the digital advertising industry
2. Proven track record of delivering outstanding, white glove client service
3. Exceptional attention to detail and strong organizational skills
4. Superior written and verbal communication skills, with the ability to build strong interpersonal relationships
5. Solid understanding of digital media measurement and tracking, with the ability to analyze data and optimize performance
6. Experience in strategic media planning
7. Ability to manage multiple projects under tight deadlines and excel in high-pressure environments
8. Solutions-oriented with strong problem-solving skills and the ability to handle challenges effectively
9. Experience working with cross-functional teams including Sales, Ad Ops, Marketing, and Product
10. Proficient in Salesforce or other CRM systems

The compensation information below is provided in compliance with all applicable disclosure requirements.

Base Pay Range: $98,400.00 - 147,300.00. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Compensation may also include bonuses and equity.

We offer a generous benefits package including flexible vacation that supports the importance of time away from work for rest and relaxation, 12 paid holidays, paid parental leave, sick leave (accrued at 1 hour for every 30 hours worked), medical, dental, and vision insurance benefits, flexible spending account, health savings account, life and disability insurance, fertility benefits, Employee Assistance Programs, and 401(k) employer match. #LI-Remote

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.