Based in Downtown Nashville, SiLo started in 2020 with a mission of “Redefining the brokers role and capabilities in the supply chain.” SiLo is a privately funded, debt free company that has been able to grow since 2020 to an office of 56 people, growing in all key metrics year over year by being focused on being easy to do business with and following our north star of responsible growth. Despite the current freight market and macroeconomic climate SiLo has continued to be able to sustain growth. SiLo is a people first, partner first, and performance driven culture that embraces our core values in all that we do that enables us to not only grown our external partnerships, but also allows us to grow and promote our people from within to provide an opportunity for individuals to learn, apply, grow and challenge themselves to stretch their potential. We are able to execute on this by providing a robust training program while also promoting a culture of constructive feedback that flows in both directions in the organizational chart. We firmly believe that feedback is a gift and embrace feedback from all directions and individuals that allows us to get 1% better each day.
We are laser focused on 3 things:
1) OUR MISSION - Redefine the broker’s role and capabilities in the supply chain. For Shippers (our Clients), that means proving that we can consistently execute and provide solutions on their most complex and time-critical shipment needs.
2) OUR CORE VALUES - these values will be the sole determining factor of whether we fit you and you fit us. We don’t have long lists of rules or volumes of policies. We rely on our team members to be professionals in every sense of the word by consistently embodying our core values across engagements with all our Partner stakeholders.
3) YOUR SUCCESS - We believe that it is our leaders responsibility to set each team member up for success. We execute on this by setting expectations, clearly laying out the resources available to each team member to reach those expectations and transparently letting each team member know, on a consistent basis, where they stand to the expectations. It is our job to put each team member in the right seat and we are committed to hiring team members who are curious, humble, team players who are driven by executing, knowing that through that execution they will have the ability to earn above the industry average in pay. We also offer each team member the opportunity to hold equity, in the form of units, as an incentive to owning and understanding that their individual success, leads to their teams success and ultimately the company’s overall success.
You can find us at www.shipsilo.com and check out our Careers page video.
Responsibilities:
-Consistently embody the Company’s core values of Partnership, Accountability, Diligence, Adaptability, and Trust.
-Learn and apply…You will be trained extensively on all aspects of our industry, mission of the Company, tools and processes for our Partner Solutions Manager or Partner Solutions Executive positions.
-Achieve prescribed levels of learning progress and react quickly if learning is bottlenecked for any reason.
-Perform administrative support functions and tasks as assigned by your Partner Solutions Mentor.
-Will be exposed in other areas of the org where needed (HR, Finance, Systems, etc)
Required Qualifications:
-We will train you.
-You simply provide the willingness and ability to learn new processes in a new industry.
-High level of emotional maturity, interpersonal relationship skills, and professionalism.
-High level of energy and enthusiasm
-Comfortability and effectiveness with all possible customer/partner dispositions
-Ability to persuade, motivate, influence, and negotiate with others
-Ability to be resilient and rebound in the face of failure
-Ability to thrive under deadlines, drive results, multi-task, and work with a sense of urgency
-Capable of working independently as well as collaboratively across the company
-Excellent verbal and written communication skills
-Remains positive and flexible in an ever-changing environment with shifting priorities
-Detail oriented with strong prioritization and multi-tasking skills
-Ability to follow process with high levels of efficiency
-Working knowledge of Microsoft Office and/or Google Workspace
Preferred Qualifications
-We will train you.
-Conversational in the Spanish language
-0-2 years of Customer Service/Support experience
-Specific Logistics experience a plus but not required
-College degree preferred but not required
Upon entry and during training, we will provide a competitive salary w/ eligibility for a monthly performance and progress bonus while training. In addition, PARKING IS FULLY REIMBURSEABLE on a monthly basis. When you complete training (after 6+ months), your earning potential is increased to $100,000 + annually.
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