The Camden Coalition of Healthcare Providers is a multidisciplinary, community-based nonprofit working to improve care for people with complex health and social needs in the city of Camden, New Jersey, and across the country. We develop and test care management models and redesign systems in partnership with consumers, community members, health systems, community-based organizations, government agencies, payers, and more, with the goal of achieving person-centered, equitable care.
The Communications Assistant plays a vital role on the Communications and Content Development team as we work to tell the organization’s story and make the case for better care for those who need it most. Under direction of the Director of Communications and Content Development, the Communications Assistant is responsible for creating and maintaining organized systems for our media, documents, and processes; performing ongoing website maintenance; and helping to share our work via social media, newsletters, and more.
The ideal Communications Assistant is highly organized and detail oriented, with an innate drive to create structure out of chaos. Curiosity and eagerness to learn new skills and tools and a team player attitude are a must. General communications skills, including writing, digital marketing, basic graphic design and web development, and basic photography/videography are all a plus.
Essential functions
- Provide project assistance and support for new and developing initiatives of the Communications and Content Development department.
- Create and maintain organized, user-friendly systems for organizational assets and processes, including photos, videos, documents, templates, contacts, and more.
- Maintain the Camden Coalition website, including posting new content, cross-linking content, removing outdated content, and regular audits to ensure content reflects our current priorities and SEO strategy.
- Provide administrative support for the Communications and Content Development department, including expense reporting, scheduling, ordering, and inbox monitoring.
- Provide support for promotion of our annual conference, trainings and courses, webinars, and other external events.
- Assist in tracking and reporting on website, social media, and newsletter analytics, and in implementing new strategies to improve performance.
- Manage internal staff newsletter/intranet, working with HR, IT, and Operations to ensure staff members have access to the information they need.
- Assist in creating and publishing short-form content, including social media, newsletter, blog, and webpage content, that reflects the Camden Coalition’s branding and voice.
- Assist with research, proofreading, and editing as needed.
- Work proactively to develop relationships across the organization and to suggest new processes and workflows to streamline our work.
Requirements:
Non-essential functions
- Attend relevant training as necessary to maintain professional certification and/or knowledge.
- Adhere to the Camden Coalition’s guidelines and ensures the appropriate handling of sensitive information.
- May (infrequently) work non-traditional hours based on operational needs.
- Complete special projects specific to the function of the department or as needed for the department.
- Other duties as assigned within the scope of position expectations.
Knowledge, skills, and abilities
- Very strong planning, project management, and organizational skills, with the ability to apply those skills across multiple tools and systems.
- Ability to set priorities, meet deadlines, and schedule time efficiently, showing independence, good judgment, and attention to detail.
- Proficiency in Microsoft Office and experience using online project management tools. Experience in Salesforce is a plus.
- Ability to form strong relationships across an organization, and to exercise discretion and empathy when working with sensitive health information and in underserved communities.
- An interest and/or background in the health professions, social justice, or policy; a connection to the Camden Coalition’s mission, vision, and core values.
- The following skills and abilities are not required, but are all a plus:
- Strong writing skills with a concise and flexible style and an eye for detail in proofreading and copyediting.
- SEO and other digital marketing functions.
- Web content management experience (preferably Wordpress).
- Basic coding skills (HTML/CSS).
- Experience with social media management, including scheduling, and familiarity with Mailchimp or other email marketing systems.
- Experience in photography, photo editing, and/or graphic design, including experience using Adobe Photoshop, Illustrator, and InDesign. Experience using online design tools like Figma or Canva.
- Bilingual English/Spanish.
- Current or former Camden City resident.
The above are guidelines for the position but are not necessarily a delineation of all the actions/duties necessary to the job
Experience, education, and licensure
- Bachelor’s/Associate’s degree OR 2 years work experience required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee will frequently stand, walk and sit in an office environment.
- There will be occasional lifting up to 15-20lbs.
Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- Although work is primarily conducted at the Camden office, you will occasionally be required to travel for events in other locations within New Jersey or in other states.
- Position is a hybrid which requires a minimum of in-person attendance two days each week at the Camden, NJ office. Currently the Camden Coalition workforce is in the office on Tuesdays & Wednesdays.
Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender (including pregnancy), national origin, nationality, ancestry, age, familial status, marital/civil union status, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, disability status (mental or physical, including perceived disability, and AIDS and HIV status), protected veteran status or any other characteristic protected by law.
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