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The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Job Description :

This is a full-time, remote opportunity.

Compensation: Competitive salary

Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, Employee Assistance and Referral Program.

This position is responsible for working with all levels of internal and external management, and business unit counterparts as the pharmacy Smart Matter Expert (SME). The Client Services Manager also;

• Maintains direct contact in all matters related to client concerns and needs
• Builds and strengthens client relationships to achieve long-term partnerships
• Owns and maintains accurate client reporting, program outcomes, product training, open tasks and projects related to the client’s pharmacy program.
• Manages and keeps track of any contract updates, renewals, service level agreements.
• Develops a thorough understanding of our products and service offerings to recognize cross-sell opportunities to clients
• Handles inquiries and requests from customers and support their needs
• Stays client focused, data centric by analyzing, understanding, and articulating pharmacy outcomes.
• Has the ability to forward think, solution issues by providing recommendations to resolve or redirect work-flow or process within the pharmacy programs
• Meets regularly with other team members and business units to discuss progress and find new ways to improve business
• Generates reports and presentations for clients and internal senior leaders within the organization
• Identifies up-sell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)

Qualifications:

Minimum Education:

Bachelor's degree desired

Required Skills and Experience:

• Desire to achieve successful knowledge of work compensations & pharmacy industry and achieve Smart Matter Expert (SME) status
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Capable to work diligently independently and within groups
• Proficiency with common customer success and customer relationship management software, such as Salesforce, SharePoint, Microsoft Excel and PowerPoint

Desired Skills and Experience:

• Professional experience in an account management or customer service role
• Proven track record of meeting or exceeding deadline driven tasks and receiving positive customer feedback
• Business Degree desired
• Professional certification (ex: from Strategic Account Management Association)

Benefits : We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $48,000 - $55,000 annually and will be based on a number of additional factors, including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #MIT #LI-Remote #LI-VH1

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