ROLE PROFILE: Sr. Ops Excellence Manager

WINGSTOP RESTAURANTS, INC.

ROLE PROFILE OVERVIEW

ROLE TITLE

Sr. Ops Excellence Manager

ROLE LOCATION

Remote within Region

REPORTS TO NAME

TEAM

Americas

REPORTS TO TITLE

Regional Business Director

ROLE PROFILE DESCRIPTION

X FULL-TIME

ð PART-TIME

______________

HOURS PER WEEK

ð CONTRACTOR

ð INTERN

ð EXEMPT

ð NONEXEMPT

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

The Senior Operations Excellence Manager (OEM) is a key member of the Americas team leading Innovation, Ops Excellence and New Market Entry across the region. A great OEM is a collaborative and energetic relationship-builder with sound commercial acumen and cultural competence. This leader operates with accountability, transparency, and passion for building the business from the fryer up. The OEM will also lead and coordinating the new restaurant opening process, training, and follow-up support for new restaurants and Brand Partners. This role will be remote in the region.

WHAT YOU’LL DO

• Travel regularly to Brand Partner restaurants within region to provide appropriate coaching, training, education, and development tools. These visits also serve to ensure brand protection in all areas, including operations, facilities, marketing, training, purchasing, development, FA adherence, etc.
• Lead innovation trials including equipment, processes and restaurant layouts that will enhance the overall operational and commercial performance of the restaurants.
• Pioneer the development and implementation of non-traditional asset types such as Drive Thru. This includes end to end proof of concept to cross regional roll out. Multi-faceted in nature, this will involve testing, evolving, and embedding game changing initiatives for our business.
• Collaborate with Brand Partners to safeguard Brand Standards regarding effective restaurant operations, guest experience, safe food handling, adherence to purchasing requirements with approved vendors, and implementation of training programs for management and team members.
• Lead third party audit program (QSC). Including creating improvement plans / routines with our brand partners. Lead diagnostics to deep dive into opportunities in the relevant markets; coaching and influencing BPs through a remedial process.
• Lead voice of the guest program (SMG). Including partnering with third parties, internal stakeholders, and BPs to drive world class guest experiences across all channels of the business.
• Support Brand Partners with analyzing their business opportunities and areas for improvement while preparing short and long-term operational plans.
• Facilitate the Quarterly Business Review process to help improve results and obtain operational excellence within individual Brand Partner organizations.
• Act as a liaison between WRI Corporate Office and Brand Partners. Deliver on company objectives, regional goals, and foster regular communication between corporate departments and Brand Partners.
• Recognize challenges and recommend solutions to create efficiencies within the regional enterprise.
• Lead, coach and develop the New Market Entry Team to assure successful entry of markets and continued support.

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this

role? Your day could shape up somewhat like this:

• Frequent use of a computer and other technology essential to the successful completion of your everyday role responsibilities.
• Frequent use of mental energy while expressing or exchanging ideas and information with cross-functional colleagues, brand partners, and extended Wingstop team.
• Routine use of physical energy while traveling throughout the region (up to 75%), working extended days (10-14 hours), including weekends and holidays.
• Routinely need to shift priorities among simultaneous projects, while upholding quality and sense of urgency.

WHO YOU ARE

HUMBLE: You feel there is always opportunity to further your personal and professional growth. You are an ongoing learner who exhibits an insatiable curiosity and an interest in self-improvement.

HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment. You have 5+ years of multi-unit restaurant management or consulting experience and the drive to travel throughout the region up to 75% of the time.

SMART: You have a high degree of emotional intelligence, an exceptional ability to convey ideas and gain alignment among others, and the aptitude to apply sound, strategic thinking to address a variety of business circumstances.

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive, and organized way. You have a collaborative leadership style, with clear capacity to influence and cultivate trusting relations cross-functionally.

ENTREPRENEURIAL: You work with an owner’s mentality when collaborating cross-functionally as you manage multiple concurrent projects from inception through execution, while never losing sight of your Brand Partners.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Discount on Wingstop gift cards
• Discounts at Under Armour, FitBit, NFL, and NHL

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

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