Network Analyst – Tier II
ELAUWIT CONNECTION INC - Columbia, SC
Elauwit is a new breed of technology service provider. We believe that everything in life will be impacted or improved by our seamless connection to each other through IP networking. Our focus is improving the lives of those who live and work in multifamily communities, student housing or those who are guests of commercial office venues. We empower community owners to improve connectivity for their residents by building and maintaining networks and by introducing new and innovative products to our customers and sales partners. We leverage the best telecommunication providers and in-home technologies and combine that with amazing customer service and support tools to generate value. We are looking for sharp talent to join our team to focus on supporting our existing communities and services.
As a Network Analyst – Tier II, you will play a pivotal role in the continued growth of our organization by going above and beyond to support our end-users and client communities.
We understand that our employees are our most valuable resource. To demonstrate that we place value in our employees, Elauwit offers competitive salaries, an excellent benefits package and a working environment that nurtures personal development and the opportunity to grow your talents.
Responsibilities:
- Provide advanced, escalated, technical troubleshooting assistance relating to technology products and broadband service networks
- Assists in setting up and maintaining network hardware and related equipment for the purpose of meeting project needs.
- Support the Network Deployment teams in staging, configuring, and building network racks and preparation of prepared infrastructure
- Contributes to the design and maintenance of local and remote network architecture and configuration for the purpose of ensuring efficient and cost-effective services.
- Installs, maintains, troubleshoot and repair switches, routers, access points, cloud controllers, telecommunications equipment, network equipment and peripherals
- Investigate field issues escalated to Tier III, determine root cause, publish issue resolution or work with developers to resolve
- Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques
- Apply experience and knowledge to construct solutions to technical problems & implement them
- Ensure client and customer inquiries are responded to within established timeframes and customer care and technical support service levels are achieved
- Record and track support problems in help desk software while keeping all parties informed of problem status and estimated resolution times.
- Document logical and physical network design changes
- Perform other duties as assigned
QUALIFICATIONS
- Well rounded technical skills and experience with working in a service environment.
- Knowledge of ISP services, wireless technologies, and switching/routing functions
- Enjoy working with hardware and experience in building/configuring network devices
- Ability is required to schedule activities and/or meetings; routinely gather, collate, and/or classify data; and consider a wide variety of factors when using equipment.
- Flexibility is required to work with others in a wide variety of circumstances; analyze data utilizing defined but different processes; and operate equipment using a variety of processes.
- PMP or project management education/certification is a plus
- CCENT, CCNA, Network+ or similar network certification a plus
- Strong technical/business acumen
EDUCATION
- Associate or Bachelor’s Degree in technical field is preferred.
EXPERIENCE
- Minimum of CCNA or CCENT or Network+
- IP subnetting and networking knowledge are required.
- Vendor experience with Cisco, hardware such as Ruckus, Meraki, orand Ubiquiti (switches and access points)
- Basic experience with troubleshooting services such as Ethernet, DHCP, DNS, VPN, TFTP is required.
- Experience with various NMS, device CLIs etc. required
SKILLS AND ABILITIES
- Excellent client management/resolution, problem solving; debugging/troubleshooting skills
- Knowledge of OSI Layers
- Knowledge of ticketing systems and documentation
- Must be familiar with various cabling technologies including: Category 5e/6/6a, fiber, Coax, Patch Panels, and punch-down blocks
- Familiar with 802.11 wireless standards
- Experience with working with cloud controllers and SaaS platforms
- Natural ability to multi-task while handling all job duties proficiently
- High level of attention to details
- Superior problem-solving and critical thinking skills
- Excellent written and verbal communication skills
- Ability to collaborate with colleagues and staff to create a results-driven, team-oriented environment
Working conditions
- 50% remote and 50% in office when hardware preparation is required (Columbia SC office)
- The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.
- Generally, the job requires 60% sitting, 30% walking, and 10% standing. The job is performed under minimal temperature variations and in a hazard free environment.
- Flexibility in schedule is required to include: nights, weekends and some holidays as we are a 24-hour operation but this will be rare – typical schedule is M-F or approved by Manager.
- Some travel may be required, and travel expense are covered by the company.
- On-call Rotation participation expected
Job Type:
- Full-time
- Hybrid
- Salary
- Exempt
Salary
$50,000 - $75,000 per year
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