What do Mercedes Benz, Tito’s Vodka, Allstate Insurance, and the Alzheimer’s Foundation have in common?

They’re all leading world brands and they’re all BrandMuscle clients.

If you’re dedicated, ambitious, and a forward thinker BrandMuscle is the right organization for you. We set the bar high, then we raise it higher, and we thrive on opportunity. BrandMuscle team members accept challenges head-on with the gumption of your favorite superhero while sitting at the table with some of the world’s largest and most powerful brands.

The culture and people at BrandMuscle are key to our success and you’ll find a career here like no other. We believe in putting clients first, but we also value our employees in a way that other companies don’t. We’re premier ambassadors for our clients, investors, and our community by volunteering and giving back, and for each other by being thought leaders. No matter the role – all members of the BrandMuscle Team contribute to the success of the company.

About BrandMuscle
BrandMuscle powers local, channel, and partner marketing for over 300 of the world’s largest brands. With 700 full-time employees across the globe, BrandMuscle has the industry's largest client service, product development, and marketing execution support team.

About Client Success Delivery Manager Beverage Alcohol
The Client Success Delivery Manager is responsible for the daily delivery and execution of assigned client accounts and managing and mentoring team members. You will oversee the performance, development, and management of direct reports while building strong relationships across internal departments and external partners. This role will work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams. You will seek to proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.

We are looking for dedicated, high-caliber professionals who are smart and energetic, have a positive attitude, and take pride in their work. People managers with marketing and Beverage and Alcohol industry knowledge, ready to take that next step and build an exceptional career with an exceptional company are encouraged to apply. Team players with excellent project management and communication skills who thrive in an exciting, ever-changing environment, come join us!

About Client Success Delivery
The Client Success Delivery Team is responsible for the successful delivery of contracted projects and services for our customers. We serve as the primary client contact for all deliverables for the given account, including gathering requirements, coordinating execution with internal BrandMuscle departments, providing timelines, status updates, and managing hours for all client deliverables. Clients Success is also responsible for the education and training of clients and their end users on BrandMuscle products and services.

We are a passionate and diverse group that aspires to be the best place for the best people and we’re looking for talented individuals to accelerate our exponential growth as we continue to make our clients successful. If you are looking for a stimulating and fulfilling role, come join us!

Responsibilities

• Responsible for ongoing day-to-day client relationship management on assigned accounts
• Oversee the performance, development, and management of direct reports
• Responsible for execution of all print fulfillment, orders, and management on assigned accounts
• Build strong relationships across internal departments and external partners
• Manage all aspects of technical, creative and print projects, including project planning, fact-finding, execution, timing, functionality, troubleshooting, quality, and cost
• Provide problem recognition, research, isolation, and resolution steps
• Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
• Lead client calls, manage status reports, and provide meeting minutes.
• Train new team members and current team members on print production, product and processes, be able to provide client-facing training as necessary.
• Proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.

Requirements

• Bachelor’s degree or equivalent experience, in marketing, advertising, or a related field
• 3-5+ years of advertising, client management, or project management in a SAAS environment preferred
• 2+ years of team supervision experience
• Previous print production and/or print fulfillment experience preferred.
• Excellent project management and communication skills
• Advertising, Alcohol and Beverage industry knowledge, commitment to client service required
• Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities
• Strong interpersonal skills, ability to work with cross-functional teams
• Ability to thrive in a fast-paced, changing environment
• Must be available for a flexible work schedule to accommodate clients on advertising deadlines
• Must possess a strong work ethic, be self-motivated, and have a team player mentality
• Must be thoroughly computer literate and able to learn new software and applications quickly
• Some travel required

BrandMuscle is an Equal Opportunity Employer.

This is a remote opportunity

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