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L2 Support Engineer for telecommunication products
This role has been designated as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Responsibilities:
Provides technical support to internal and external customers and resellers via incoming customer contacts to HPE Customer Solutions Centers, focusing on solutions for HPE’s signaling and call management products for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.
Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
Works on assignments that are complex in nature and require judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
Leads and /or provides expertise to functional project teams and may participate in cross-functional initiatives.
Frequently represents the organization to customers/clients.
Understands customer goals; identifies consequences of various solutions. Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures.
Essential Experience/Skills:
This position will support government accounts. Therefore, due to federal export-control regulations, the selected candidate must hold U.S. citizenship, U.S. lawful permanent resident/Green Card status or otherwise have a category of refugee/asylee status enabling them to perform the role without requiring a license under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR).
At least 10+ years of experience in software support, especially for telecommunication customers.
Primary skills: HPE TAS, HPE USP-M, OCMP, OCCP, MSE, AP4SaaS.
Secondary skills: UNIX/Linux , kubernetes.
Knowledge/demonstrated understanding of PSTN, Mobile networks, Telecom revenue assurance or business intelligence software.
Escalation management experience.
Customer interaction to promote customer-oriented responsiveness.
Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired.
Analytical problem-solving skills
Problem reproduction skills on lab setup
Strong interpersonal and communication skills achieving personal and group productivity through networking and teamwork.
Microsoft Office tools end-user knowledge, for technical writing and reports
Mission Critical and ITIL certifications.
Join us and make your mark!
We offer:
Then let’s stay connected!
https://www.facebook.com/HPECareers
https://twitter.com/HPE_Careers
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Accommodation of special needs for qualified candidates may be considered within the framework of the HPE Accommodation Policy.
Additional Skills:
Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Services
Job Level:
Expert
States with Pay Range Requirement
The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.
Annual Salary: $86,000.00 - $198,000.00
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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