Salary
$54,926.56 - $66,187.68 Annually
Location
Throughout the County of Santa Clara, CA
Job Type
Full-Time
Job Number
23-G52-B
Department
Santa Clara Valley Medical Center
Opening Date
11/08/2023
Closing Date
11/22/2023 11:59 PM Pacific
Bargaining Unit
02
Description
Under general supervision to operate a computerized communications console and other telephone, paging, emergency, and alarm devices which are part of the Santa Clara Valley Medical Center (SCVMC) communications network or to work in the Protective Services Control Center at SCVMC monitoring cameras and alarms and dispatching associated calls.
Typical Tasks
- Answers routine and emergency telephone calls (including TTY calls) and through inquiry determines and makes connection;
- Pages and locates physicians and other persons within the hospital buildings;
- Relays messages for physicians;
- Provides information to callers concerning clinic schedules, visiting hours, services of the various hospital departments and outpatient clinics, locations of facilities/services and (when permissible) locations of patients or medical personnel;
- Places local and long distance phone calls for employees and patients;
- Monitors fire and smoke alarms, alerts appropriate personnel regarding specific location of alarms, and follows prescribed follow up procedures 24 hours a day, seven days a week;
- Monitors cardiac arrest alarms, uses overhead and individual pagers to contact code team, verifies that team members have arrived, and repages when necessary;
- Monitors other alarms and video equipment within the hospital including pharmacy storage alarms, infant security system, fire pump (water) monitor, and panic buttons in departments and dispatches protective services and environmental/maintenance services personnel as required;
- Monitors security cameras and dispatches associated calls;
- Verifies that Protective Services Officers have arrived on calls and assigns additional officers if necessary;
- Operates a communications radio when Protective Services Office clerical staff is not doing so, dispatches radio traffic (Protective Services Officers, Sheriff s Office, etc.), and logs traffic in the radio log;
- Issues equipment from the Control Center to Protective Services Officers as necessary;
- Maintains constantly changing database of phone and pager numbers by name and location;
- Maintains changing rosters of on-duty personnel including those in various medical services, respiratory therapy, and environmental services and routinely uses those rosters to locate on-duty personnel;
- Refers callers to other service agencies as necessary;
- Maintains various logs and records of communications activity on a daily basis;
- Activates the Emergency Telephone Power Failure Switch and follows prescribed procedures when the communications system fails;
- Alerts on-duty staff regarding major and minor trauma arrivals in the Emergency Room and logs notification of those arrivals and the estimated minutes to arrival; dispatches protective services and medical personnel to the roof/other site of helicopter arrival;
- Performs related duties as required.
Employment Standards
Sufficient education, training and experience to perform the above typical tasks and to demonstrate possession of the following knowledge and abilities.
Experience Note: A successful candidate would typically possess one year of work experience operating a computerized telecommunications system.
Knowledge of:
- Operation of a computerized communications console;
- Basic computer operations including use of communications and database programs;
- Sufficient, appropriate fluency and vocabulary in English and any other language the employee is certified to use with the public;
- Telephone courtesy and appropriate behavior toward staff, patients, and public; Familiarity with medical terminology to be able to assist callers/visitors with services and locations of the various hospital departments and outpatient clinics;
Ability to:
- Learn to operate the hospital s computerized call director console and the various alarm/emergency systems quickly and accurately;
- Learn the various Emergency Procedures Codes applicable to SCVMC;
- Keep accurate and complete records;
- Learn and remember names, locations, numbers and emergency procedures;
- Think quickly, prioritize and perform multiple tasks effectively under stress;
- Communicate in a calm and reassuring manner under stressful conditions;
- Speak clearly and enunciate well in English;
- Be courteous, polite, and effective in dealing with staff, patients, and public;
- Work odd hours and rotating shifts including weekends and holidays;
- Employ good eye/hand coordination and finger dexterity;
- Type on a computer keyboard at a speed sufficient to perform typical tasks above.
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