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Tessitura is a nonprofit company dedicated to helping arts and cultural organizations thrive.

CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.

The Tessitura community includes over 800 cultural institutions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.

Job Summary
We are seeking a detail-oriented and analytical Fraud Analyst to join our Tessitura Merchant Services team. Tessitura Merchant Services is built on the leading technology of global payment platform Adyen. Tessitura Merchant Services is an end-to-end solution, completely integrated with Tessitura CRM.

The successful candidate will play a crucial role in protecting Tessitura and our members from fraudulent activities. You will help maintain the integrity of our payment processing platform by analyzing transaction patterns, implementing fraud detection techniques, and collaborating with cross-functional team.

Specific Responsibilities

• Monitor transactions to identify and investigate suspicious activities and potential fraud.
• Use data analysis and fraud detection tools to assess risk levels of transactions.
• Develop and implement fraud prevention strategies to minimize risk.
• Collaborate with the payments team, customer services and security teams to resolve fraud incidents and support affected customers.
• Maintain up-to-date knowledge of industry fraud trends and regulatory requirements.
• Create and update documentation related to fraud detection processes and findings.
• Provide regular reports on members' fraud trends and outcomes and the effectiveness of fraud prevention measures.
• Work closely with product and engineering teams to enhance fraud detection capabilities of our platform.
• Meet with customers in-person and virtually to provide advice about discuss fraud prevention.
• Build and maintain fraud prevention documentation and change logs.
• Undertake daily checks in our payment platform to identify and reduce the likelihood of false positive refusals.
• Build and maintain risk profiles, block lists, and allow lists in the Adyen platform.
• Identify opportunities to iteratively improve effectiveness of risk profiles and rules.
• Potential travel 1-2 times per year for conference or team meetings

Required Skills and Expertise

• Proven experience as a Fraud Analyst, preferably in the financial services, SaaS or e-commerce sector.
• Strong analytical skills with the ability to analyze large datasets and identify patterns indicative of fraud.
• Familiarity with fraud detection software and tools
• Excellent problem-solving skills and attention to detail.
• Ability to work under pressure and handle sensitive information with discretion.
• Strong communication skills and the ability to work collaboratively across teams.
• Knowledge of payment processing systems and regulatory standards related to fraud and financial crimes.

How to apply
Please apply by using the online form. If you have any questions or need assistance, please contact us at careers@tessituranetwork.com

Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination of harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment
At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, it will also fuel collaboration, innovation and creativity as we deliver on our mission.

Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.

Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.

Equal Opportunity
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual’s qualifications, merit, and performance.

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